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Jetstar Airways: Informative Guide for Travelers

Founded in 2004, Jetstar Airways lives up to their mission: All day, every day, low fares. This Australian low-cost airline aims to enable more people to fly to more places, more often.

Jetstar is a wholly owned subsidiary of Qantas, the flag carrier of Australia. It operates an extensive domestic network, regional, and international services with more than 5000 flights a week.

Top Jetstar Destinations

  • Kuala Lumpur
  • Don Mueang
  • Manila
  • Denpasar
  • Johor Bahru
  • Langkawi
  • Siem Reap
  • Singapore
  • Cebu
  • Hong Kong
  • Kota Bahru
  • Hanoi
  • Melbourne
  • Phnom Penh
  • Yangon
  • Ho Chi Minh City
  • Taiwan


Jetstar Terminals

Jetstar Terminal

In the Philippines, Jetstar uses Terminal 1 for both their arrival and departure flights at Ninoy Aquino International Airport (NAIA).

Frequent Flyer Program

Jetstar has made flying easier by teaming up with four great airlines so you can earn points or miles with their loyalty program. You may earn your points or miles on Jetstar Plus, Starter Max or Business Max fares.

Their partnered airlines include:

1. Qantas Frequent Flyer
Here are the classes wherein you can earn points:

  • Starter Plus – Economy
  • Starter Max – Flexible Economy
  • Business Max – Business

2. Emirates Skywards
With Emirates Skywards, you may earn Skyward miles on the following fares below:

  • Economy Starter Plus – 50% Economy
  • Economy Starter Max – 100% Economy
  • Busines Max – 125% Business

3. JAL Mileage Bank
If you’re a JAL Mileage Bank member, miles can be earned at an accumulation rate of 25% with Starter Plus or Starter Max Bundle on Jetstar Japan flights.

  • Starter Plus – 25%
  • Starter Max – 25%

4. Lotusmiles
Lotusmiles members can earn miles at an accumulation rate of 75% and 110% with Starter Plus and Starter Max fares on Jetstar Pacific flights.

  • Starter Plus – 75%
  • Starter Max – 110%

How to Avail

  • If you fly with these airlines, you can earn and redeem points or miles towards your Jetstar Frequent Flyer Program
  • Just select your loyalty program when you book your Jetstar Plus, Max, or Business Max bundle and add in your membership number

Web Check-In Process

Checking in online before you arrive at the airport is the fastest and easiest way. Just follow these steps below:

Jetstar Web Check In

Jetstar Web Check In Page

1. On Jetstar’s home page, simply click on the drop-down menu bar and then click Check in.
2. Fill in the information needed (booking reference number or PNR, surname and departing airport details).
3. Choose how you want to receive you boarding pass. You may opt for three choices:

    • Download your PDF boarding pass and print it,
    • Have it emailed to you,
    • or have a mobile boarding pass sent to your mobile phone.
    • * This is applicable on Australia, New Zealand, selected Jetstar Asia out of Singapore flights only.

4. If you have an international flight or a domestic flight from an international terminal, you must go to the airport counter to get a boarding pass.
5. Prepare and print any other travel documents you’ll need and you’re ready to go.

Baggage Allowance

Carry on Baggage

  • 7kg for Economy Starter, Starter Plus, and Starter Max
  • 10kg for FlexiBiz
  • 14kg for Business Class

Checked Baggage

  • Economy Starter fares do not include baggage allowance but you may opt to purchase and choose from 15kg, 20kg, 30kg, 35kg or 45kg when you book your flight
  • If you are taking this flight together with an infant or young child, you may bring a stroller, portacot and bedding, portable high chair and approved car seat free of charge. You may also bring a wheelchair if needed

Oversized Baggage

  • Any bag or item with a single side longer than one meter (1000mm, 39 inches)is an oversized item
  • Each passenger can bring up to two oversized items
  • Oversized handling fee may apply so make sure you purchase enough checked baggage when booking your flight

Maximum weight

  • No single bag or item can weigh more than 32kg – even if your checked baggage allowance is 35 kg 0r 40kg

Airport terminal


  • If you want to avail an additional checked baggage, make sure you do it when you book your flight. Or else, you’ll be spending more if you do it at the airport. You might also be charged for excess baggage
  • Make sure to keep in mind the prohibited items on board

Jetstar Comfort Packs

Image credit:

If you want to give your flight a touch of luxury, you can do it with Jetstar’s comfort pack. Each pack comes in a reusable case that includes:

  • Inflatable neck support pillow
  • Lipbalm and hand cream from Zenology cosmetics
  • Toothbrush and toothpaste
  • Earplugs
  • Socks
  • Eye mask
  • Jetstar pen
  • blanket

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